Strathclyde Country Park is located at:

366 Hamilton Road
Motherwell
ML1 3ED

We’re expecting a high volume of traffic each day therefore when travelling to the event, we’d recommend walking, cycling or using public transport.

We have bike racks available on site near the water sports centre next to the event area.

If choosing to use public transport, there are several options:

• A bus stop is situated at the Motherwell entrance to the park (entrance nearest event site).
• There are two nearby train stations, Motherwell and Airbles Road, from where you can either walk, or take public transport to the park.

We have limited car parking within the park. Car parks 2, 3 and 4 will be available for use on event days, and are closest to the event site.

There are 30 disabled parking spaces available on the Lochside Concourse (main disabled parking area), with an additional 10 available in car park 2. These will be manned by stewards for ease of users.

Other parking within the park includes Clyde Park, Foreshore car parks and Plantation, Fisherman’s car park, Beach car park and Clyde Park grass area.

There are three entrances into the event site. See the event map below to find your way around.

We want to ensure everyone has an enjoyable time at The BIG Family Festival. Here are some helpful hints to make the most of your day:

Before you arrive

We expect a high volume of traffic and visitors to the event site so you may want to consider arriving outside peak times (expected to be busiest between 1pm - 5pm). Please use public transport where possible and if arriving by car, plan your journey in advance. If parking in surrounding areas, please be considerate of neighbouring houses and streets.

To help keep children safe at the event, we encourage them to wear a wristband. We’d recommend writing their name and telephone number on the wristband incase you become separated. We will have wristbands available for collection from the watersports centre, stewards on site or the lost children's area.

Dress for the weather: while we do have some covered areas, this is an outdoor event and therefore appropriate clothing should be worn.

We have managed footfall by asking visitors to book in advance for the event. This will allow us to put all necessary procedures in place for the expected numbers each day.

We would recommend using public transport to travel to the event and planning your travel in advance to ensure a smooth journey. We also have bicycle racks on site for those who would like to cycle to the event, and several car parks available across the park.

On The Day

Be sun sensible: we’re keeping our fingers crossed for sunshine! If we do, remember to apply sunscreen regularly throughout the day.

First aid: we have a team on site to help if you need it. Please make your way to the nearest entrance or locate a member of staff on site.

Security: we will always have staff on site to manage the flow of people. You may be asked to enter or leave through a different entrance if we have too many people in one area.

Please keep an eye out for safety and wayfinding signage and follow directions of staff. We have signage in place in and around the event area to help you enjoy your time at the event.

All food traders & the bar will be card payments only. Craft traders will be a mix - some card payments only, others cash & card. All activities will be free.

The BIG Family Festival FAQs

The event has been very popular and is sold out on both days. We have a small waiting list available for each day. You will be offered this when you try to book tickets if it is available. Tickets are
released for booking again by Eventbrite as we receive cancelled orders so small numbers of tickets may become available as this happens.

We have a booking system in place to manage the number of people attending the event for health and safety purposes and to ensure everyone has an enjoyable experience.

If you still have questions, see below for more information. If you don’t find what you’re looking for below, please contact us on social media or via Eventbrite.

Can I swap tickets for a different day?

The event has been very popular and is sold out on both days so we are unable to exchange. Tickets are released for booking again by Eventbrite as we receive cancelled orders so small numbers of tickets may become available as this happens.

Can I be added to the waiting list? Is there a waiting list?

We have a small waiting list available for each day. You will be offered this when you try to book tickets if it is available. This will only show when it is not full.

I can't find my email / eticket / order.

Please send us a private message on @nlcpeople or contact us through Eventbrite and we can resend your confirmation email.

Do I need a ticket to attend?

Yes, we ask that you have a ticket to the event (either Saturday or Sunday) to allow us to manage numbers for health and safety. This will also ensure everyone has an enjoyable experience.

Do children require a ticket?

Under 1s can enter without a ticket when accompanying a group who are booked to attend the event. Everyone else requires a booking to allow us to manage numbers for health and safety.

Is the site wheelchair friendly?

The path around the event site is suitable for wheelchair use. Some of the event also takes place on grass. This is also suitable for wheelchair use while it remains dry and may become unsuitable in heavy rainfall.

If it's a free event then why do I need a ticket?

We ask that you have a ticket to the event (either Saturday or Sunday) to allow us to manage numbers for health and safety. This will also ensure everyone has an enjoyable experience.

I don't have any tickets. How do I get in?

You can use your confirmation email to access the event.

My group aren't all arriving together, how do we get in?

Please let staff know when you arrive at the event and they will ensure your full party can enter the site. There may be a delay in entering if we're at capacity when they arrive but staff will direct
people as they arrive.

Where in the park is the event site?

The event site is located at the Hamilton Road entrance, near the watersports centre. If you're arriving by car, please note there is no through road for cars in the park (if entering from the Bellshill entrance).

My tickets are no longer needed.

If you no longer require your tickets, you can cancel your order on Eventbrite to allow them to be released again for others to book. If you're having trouble with this, just contact us on social media
or through Eventbrite and we can arrange.

How do I access my tickets?

You will have received a confirmation email when you booked. This can be used to enter the site. If you'd like us to resend it, just PM us and we can arrange. You can also access you order on the Eventbrite app.

Is it cash or card for purchases?

All the food traders and the bar will be card only. The crafters will be a mix - some card only, some card and cash. All activities will be free.

Is there accessible parking?

There are accessible parking spaces on site. Staff on the entrances can direct you to these on arrival.

What happens when I arrive at the event?

Each entrance will be manned and arrivals monitored/counted. If one part of the site reaches capacity, staff may direct you to another entrance or ask you to wait until others move to another
area or leave the site.

Can I access the food trucks / activities / main stage without a ticket?

No, all parts of the event are within the event site. We ask that you have a ticket to the event (either Saturday or Sunday) to allow us to manage numbers for health and safety. This will also ensure
everyone has an enjoyable experience.

Can I bring my dog?

Yes! We have a doggie friendly area on site with treats and stalls just for them to enjoy!

If you still have questions, please  contact us on social media or via Eventbrite and we’d be happy to help.