Job Description

About Washington Diamond

Established in 1969, Washington Diamond is a cherished and highly regarded fine jeweler serving the Washington, D.C. area. Our  appointment-only showroom specializes in certified diamonds and handcrafted platinum and gold jewelry. We are seeking a  polished, professional, and personable Fine Jewelry Sales Associate to guide clients through their jewelry purchases and provide an unparalleled customer experience.

Key Responsibilities:

- Drive Sales & Customer Engagement:

• Assist clients in selecting engagement rings, fine jewelry, and custom pieces.
• Educate customers on diamond quality, settings, and design options.
• Provide personalized consultations in a professional, low-pressure environment.
• Build strong, long-term relationships with clients and follow up on inquiries.
• Achieve and exceed sales goals through relationship-based selling.

- Customer Service & Operations:

• Answer phone inquiries, schedule appointments, and respond to web appointment requests.
• Assist with daily jewelry handling, pick-ups, and deliveries.
• Maintain client records and manage follow-ups to ensure satisfaction.
• Support business projects and maintain a well-organized office environment.
• Manage end-to-end project life cycle for customer orders, from initial consultation to final delivery.
• Assist with new inventory intake - including product photography and web preparation.

Required Qualifications:

• Prior extensive experience in a sales or customer service role within fine jewelry, high-end retail, luxury goods, or real estate is a must.  Please show proof of experience in resume or cover letter to be considered.
• Associate's degree or higher, or relevant work experience will be considered.
• Confidence in guiding customers through purchasing decisions while maintaining professionalism and trust.
• Outgoing, patient, and able to build rapport with diverse clients.
• Trustworthy and professional conduct at all times.
• Proficiency in computer operations. (MacOS, GoogleSuites, & more)
• Accurate data entry skills and attention to detail.
• Ability to multitask effectively and work collaboratively within a team-oriented environment.
• Professional and polished phone etiquette and communication skills, both verbal and written.
• Access to reliable transportation and willingness to undergo screening.

Hours of Operation:

• Open: Tuesday - Saturday, 10 AM to 5 PM
• Closed: Sunday and Monday
• Seasonal/Holiday Hours Vary
• Closed on major holidays and an extended holiday season break.

Benefits:

✔ Competitive salary with sales incentives

✔ Paid vacation, sick, and personal time

✔ Fully paid medical insurance

✔ Generous employee discount

✔ Fixed schedule with consistent two-day weekends (Sun & Mon)

✔ Safe and professional work environment

✔ Hands-on training and growth opportunities

How to Apply:

Contact  Denelle Henretty at Washington Diamond at 703-536-3600 denelle@washingtondiamond.com

Job Type: Full-time

Pay: $20.00 - $32.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Are you available to work our hours between Tuesday through Saturday?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Sales: 2 years (Required)
• Jewelry sales: 1 year (Required)
• Luxury sales: 1 year (Required)

Ability to Commute:

• Falls Church, VA 22046 (Required)

Work Location: In person

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