Job Description

Director of Loss Prevention

We’re looking for a dynamic, forward-thinking Director of Loss Prevention who’s ready to take charge and lead enterprise-wide efforts to protect our people, products, and profits. This role goes far beyond catching shrink—it’s about designing smart, scalable systems that drive operational excellence and create a culture of accountability, safety, and trust.

If you’re a retail or wireless LP expert who thrives in fast-moving environments, loves leading teams, and knows how to turn data into strategy, this is your opportunity to lead from the front and make a company-wide impact.

What You'll Own:

Loss Prevention Strategy & Execution

• Build and lead loss prevention strategies that reduce shrink, fight fraud, and protect what matters most
• Conduct regular audits and risk assessments to identify weak points and close operational gaps
• Analyze trends and turn insights into actionable plans that drive measurable results

Training & Empowerment

• Develop and deliver engaging training that empowers teams to prevent loss and ensure safety
• Partner with store leadership to build a culture of security, awareness, and compliance
• Drive adoption of internal LP policies through hands-on coaching and clear communication

Investigations & Incident Response

• Lead investigations into internal/external theft, fraud, and security breaches
• Work directly with law enforcement and external partners to bring issues to resolution
• Take the lead during emergency incidents, ensuring swift action and minimal disruption

Risk & Safety Oversight

• Identify risks proactively and work cross-functionally to implement safeguards
• Conduct routine safety audits and provide solutions that make every location safer
• Ensure security systems (CCTV, alarms, access controls) are fully operational and reliable

Collaboration & Reporting

• Collaborate with field and corporate leaders to align LP strategy with business goals
• Report regularly to senior leadership with insights on shrink, risk, and incident management
• Work closely with HR, Legal, and Ops to embed LP into every part of the organization

What You Bring:

Experience

• 10+ years in Loss Prevention or Asset Protection
• 5+ years leading at a regional level with oversight of 400+ locations or large-scale operations
• Proven LP leadership in wireless or retail environments with knowledge of mobile tech and telecom security

Skills

• Expert in shrink reduction, fraud detection, and inventory control
• Strong leadership and communication skills with a passion for developing people
• Strategic thinker with an analytical edge and results-driven mindset
• Comfortable juggling multiple priorities in a fast-paced, evolving landscape
• Proficient with security systems (CCTV, alarms, access control) and LP technologies

Preferred

• Wicklander-Zulawski certification or similar advanced LP training
• Experience collaborating with law enforcement and legal teams
• Familiarity with federal/state LP and workplace safety regulations

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