Service Desk Level 1 Technician Job at Gambit Technologies, New York, NY

dCt1OW5lTVk1dkowMS9PMmJxV1kxZFBCYlE9PQ==
  • Gambit Technologies
  • New York, NY

Job Description

Service Desk Level 1 Technician (Windows & Mac) - Open Ended Contract (3+ Years Duration)

Are you looking to tackle new challenges and improve your Level 1 Service Desk experience? We have a new exciting opportunity for you.

We are currently seeking an eager Level 1 Service Desk Technician (Windows & Mac) to join one of the leading, media, technology, and financial institutions in NYC. But this isn't just any ordinary role - it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.

As a Service Desk Level 1 Technician, you will be working alongside technical experts driving daily impact by contributing frontline support handling L1 issues & facing off with C-Level Executive daily.

  • Spearheading support to Windows & Mac Users via phone, email, or in-person
  • Assisting with basic technical issues including software installation, password resets, and troubleshooting common hardware problems
  • Follow established procedures for escalation of unresolved issues to Level 2 support or relevant teams
  • Provide timely updates to users on the status of their support requests.
  • Collaborate with IT team members to maintain documentation and knowledge base articles for common issues and resolutions

To thrive in this role, you'll need:

  • 3+ years of experience supporting L1 issues
  • Experience with Windows & Mac
  • Exposure to O365 including Active Directory & Exchange
  • Exposure to MDM tools (JAMF, Intune, SCCM, Bomgar etc.)
  • Previous Experience facing off with C-Level Executives

Job Tags

Contract work, Worldwide,

Similar Jobs

Hydrogen Group

Validation Engineer- Entry Level considered Job at Hydrogen Group

 ...Job Title: Validation Engineer We're looking for a hands-on Validation Engineer to help...  ...reports Make sure all testing meets industry and legal certification requirements...  ...Mechanical Engineering ~ At least one internship in an engineering or office setting ~1... 

TOV Furniture

Senior UX Designer Job at TOV Furniture

*This job is onsite in Miami, FL 33138* Job Description : Join the vibrant TOV team as a Senior UX Designer! This position will be responsible for creating engaging, intuitive, and functional designs for our online furniture platform. As a Senior UX Designer, you will... 

OnCall Bio

Cleaning Technician Job at OnCall Bio

OnCall Bio is hiring! Are you a hard worker that enjoys helping others in a tough situation? Love travelling? Our Premier Hoarding Cleaning Company is looking for motivated, reliable individuals to join the Technician team. Job Duties & Requirements: Manual labor...

Rheem Manufacturing

Delivery Driver (Non-CDL) - Mt. Kisco, NY Job at Rheem Manufacturing

 ...solutions to contractors, multifamily industries, and commercial properties across the Northeast. Were looking for a reliable Delivery Driver (Non-CDL) to be an essential part of our team, delivering excellent service and embodying our company values. The ideal... 

Halff

Environmental Scientist (Entry level) Job at Halff

 ...periods of time and lifting equipment and supplies weighing up to 40 pounds. What you will need: Minimum of a Bachelor's Degree in biology, environmental science, natural resources management, or related field; Master's Degree preferred. A minimum of 2 years of...