Job Description

We're Hiring: Coordinator

Location: Madison, WI 53716 (ONSITE)

Upto 6 months | Monday–Friday (7:30am-4:30pm)

Are you a detail-oriented professional with a passion for helping customers and solving technical problems? Join our team and play a key role in ensuring that the right parts get to the right place—on time, every time.

Key Responsibilities

• Accurately review, process, and document parts requests and purchase orders (POs).
• Research and identify replacement, obsolete, inactive, and foreign parts—including vendor materials.
• Manage returned goods processes and issue credits/debits efficiently.
• Provide prompt, accurate quotes and ensure timely delivery of requested materials.
• Resolve order discrepancies and customer inquiries via phone and email.
• Handle high-volume customer calls while maintaining service quality.
• Lead or assist in special projects and other tasks as needed.

Qualifications

• 2+ years of customer service experience in a high call volume environment.
• Proficiency in Outlook , Excel , and Word is required.
• Ability to read and interpret technical drawings/specifications .
• Strong organizational and communication skills.
• Elevator parts knowledge or 5+ years of elevator technical experience is a plus!

What We’re Looking For

• A proactive problem-solver who thrives under pressure.
• A team player with excellent attention to detail.
• Someone with a service-oriented mindset and a desire to grow.

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