Desktop Support Specialist Job at Compunnel Inc., Gary, IN

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  • Compunnel Inc.
  • Gary, IN

Job Description

Role Overview:

This is an onsite support position with responsibilities focused on providing process control technical assistance. The role is designed similar to an internship/entry-level position, where the selected candidates will work closely with plant operations and process control teams.

Technicians will troubleshoot technical issues, assist users with process control system-related problems, and resolve support tickets via phone calls or in-person interactions.

Interview Process:

2 rounds (Virtual + Onsite)

Key Responsibilities:

Provide day-to-day technical support for process control and system-related issues across the steelmaking environment.

Troubleshoot and resolve PC hardware/software and related technical problems.

Respond to and resolve issues over phone calls, remote support, and in-person assistance.

Collaborate with managers and operations teams to ensure smooth system performance.

Track and escalate complex issues when required.

Work in a rotating schedule and provide support on weekends when needed.

Required Skills & Experience:

Helpdesk / IT Support / Computer Support experience.

Strong Windows operating system knowledge and troubleshooting ability.

Excellent problem-solving skills and attention to detail.

Ability to work in a fast-paced, 24x7 industrial environment.

Effective communication and customer service orientation.

PLC (Programmable Logic Controller) knowledge is preferred but not mandatory.

Job Tags

Internship, Weekend work,

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