Role Overview:
This is an onsite support position with responsibilities focused on providing process control technical assistance. The role is designed similar to an internship/entry-level position, where the selected candidates will work closely with plant operations and process control teams.
Technicians will troubleshoot technical issues, assist users with process control system-related problems, and resolve support tickets via phone calls or in-person interactions.
Interview Process:
2 rounds (Virtual + Onsite)
Key Responsibilities:
Provide day-to-day technical support for process control and system-related issues across the steelmaking environment.
Troubleshoot and resolve PC hardware/software and related technical problems.
Respond to and resolve issues over phone calls, remote support, and in-person assistance.
Collaborate with managers and operations teams to ensure smooth system performance.
Track and escalate complex issues when required.
Work in a rotating schedule and provide support on weekends when needed.
Required Skills & Experience:
Helpdesk / IT Support / Computer Support experience.
Strong Windows operating system knowledge and troubleshooting ability.
Excellent problem-solving skills and attention to detail.
Ability to work in a fast-paced, 24x7 industrial environment.
Effective communication and customer service orientation.
PLC (Programmable Logic Controller) knowledge is preferred but not mandatory.
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