Customer Success Manager Job at KeyStaff Professionals- A Division of Midwest Staffing, Fort Lauderdale, FL

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  • KeyStaff Professionals- A Division of Midwest Staffing
  • Fort Lauderdale, FL

Job Description

The Role: Merchant./Customer Success Manager

We're looking for an experienced Customer Success Manager to lead high-risk and continuity ecommerce merchants from onboarding through scale. In this strategic, revenue-generating role, you'll function as a payments consultant, growth strategist, and trusted advisor. You'll help direct-to-consumer brands maximize the platform’s value through performance, retention, and long-term success.

This role is ideal for someone with a deep background in ecommerce, high-risk merchant environments (nutra, info products, trial-to-bill), and startup experience at Series A or B stage companies .

Key Responsibilities

Merchant Acquisition

  • Identify, qualify, and onboard high-performing merchants via outbound efforts and your existing industry network
  • Drive merchant activation and earn uncapped commissions for new revenue generation

Merchant Success & Optimization

  • Diagnose and solve challenges including chargebacks, fraud spikes, and MID thresholds
  • Implement customized, data-driven growth strategies that increase LTV, reduce churn, and stabilize performance
  • Earn commissions based on measurable merchant outcomes

Strategic Support & Growth Enablement

  • Serve as the strategic partner for each merchant’s growth journey
  • Map tailored strategies, enable the right platform features, and coordinate top-tier partner services
  • Deliver reporting and insights from internal platform analytics

Industry Representation & Community Building

  • Represent the brand at key industry events, webinars, and in digital communities
  • Forge relationships with service providers, influencers, and merchants
  • Gather and relay market feedback to inform product development and executive decision-making

Required Experience & Qualifications

  • 3+ years working with high-risk ecommerce verticals , such as supplements, info products, trial/continuity, and direct response
  • Proven ability to navigate BIN-level routing, chargeback mitigation, and high-risk payment infrastructure
  • Deep understanding of direct-to-consumer ecommerce strategy and operations
  • Demonstrated success in a startup environment (preferably Series A or B stage)
  • Exceptional communication and relationship management skills, especially with high-performing founders
  • Strategic mindset with the ability to provide consultative guidance and proactive solutions
  • Self-starter mentality with a bias for action and ownership

Why This Role?

  • Work with a fast-growing, high-performance team solving complex problems in ecommerce and fintech
  • Competitive base salary, uncapped commission , and equity earning potential
  • Collaborate with seven-, eight-, and nine-figure DTC founders on scaling strategies
  • Operate in a zero-politics, high-trust environment with direct access to company leadership
  • Be part of a company where your impact directly influences growth, innovation, and success

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