Summit Technology has a contract opportunity for a Services Order Fulfilment Coordinator in Skaneateles, NY
Job ID S-BH29431
The Services Order Fulfilment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.
Essential Responsibilities
Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
Coordinate the assessment, evaluation, and troubleshooting of products throughout the repair and calibration process
Provide customers with technical support via telephone and email as needed
Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders
Utilize Salesforce.com to communicate with customers and create accounts/contacts
Preferred Qualifications
3+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting
Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C’s.
Prior experience utilizing SAP for quotation/order creation, invoicing, or material management
Experience using Salesforce.com or Deal Machine for case management activities
Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable
Fluency in Spanish or Portuguese languages a plus
Skill & expertise in customer interaction and pro-active issue resolution
Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports
Please send your resume today
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Please send your resume
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