Job Description

Job Title: Client Care Manager

Location: Greater Philadelphia Area

Company Overview: For over 20 years, AMERISAN LLC has been a leader in Food Safety, distributing over 10,000 SKUs from ten strategically located warehouses across the US. We serve Fortune 500 companies, global players in the Food & Pharma sectors, as well as mid-sized and smaller local businesses. Our global partnerships bring industry best practices to our clients, supporting our mission of "Helping Food Manufacturers eliminate foodborne illnesses and product contamination."

Job Overview: Join AMERISAN LLC, the frontrunner in Food Safety solutions, known for our commitment to excellence and continuous growth. We are seeking an elite Client Care Manager to lead the charge in delivering fanatical service at every customer touchpoint. Reporting to the

Chief Operation Officer and aligned with the executive leadership team, your insights will help shape strategic decisions. As Client Care Manager , you’ll be the architect and champion of a thriving customer-first operating model, impacting our customer care branding and overall success.

AMERISAN is a value-based organization where top talent thrives and continuous improvement is a way of life, offering an exciting opportunity to advance your career in a dynamic and supportive environment.

Key Responsibilities: What we do protects lives and businesses. We care… about people, a safe food supply, limiting waste, and the environment. As Client Care Manager , your work will have measurable impact. You'll:

• Lead a high-performing team in customer service and sales support—recruiting, coaching, and developing A-players. You’ll lead a team of 7 client care professionals, with plans to grow headcount as we continue to scale.
• Own the entire post-sale customer experience , from onboarding to issue resolution, ensuring responsiveness and satisfaction.
• Drive performance through metrics (SLAs, CSAT, NPS, resolution time) and use data to elevate the service experience.
• Strengthen cross-functional partnerships with Sales, Finance, Logistics, and IT to deliver frictionless customer outcomes.
• Standardize and scale best-in-class service processes, tools, and workflows that empower growth. Current systems include NetSuite & Hubspot - experience with these or similar platforms is valuable.
• Be the voice of the customer —capturing insights, advocating improvements, and resolving escalations with urgency and care.
• Contribute to strategic planning , aligning service operations with company goals and revenue impact.

Who You Are

You’re a strategic builder and tactical executor. You’ve scaled high-touch service organizations before, and you’re hungry to do it again.

Qualifications:

• A bachelor’s degree in marketing, or business operations. With a minimum 3 years outside sales experience.
• In lieu of degree, 5+ years in B2B customer service leadership (experience in regulated or safety-critical sectors preferred)
• Track record of building high-performing, customer-first teams
• Expert in CRM, ticketing systems, service KPIs, and process optimization
• Strong business acumen; collaborative across sales, ops, finance, and IT
• Data-driven, solution-oriented, and passionate about customer advocacy
• A builder and transformer—not just a maintainer

Join the Team: At AMERISAN, we celebrate success, foster collaboration, and reward excellence. Join our team and embark on a journey where every day brings new challenges and opportunities for growth. Apply now and be part of our mission to redefine Food Safety.

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