Job Description

Primary Purpose:

**THIS A FULL-TIME TEMPORARY ROLE IN A CALL CENTER. MUST BE ABLE TO COMMUTE TO CARNEY'S POINT NJ FOR 10 WEEKS OF IN-PERSON TRAINING.**

 

With supervision, provides efficient and courteous customer relations, Has contact with residential and non-residential customers through all communications media. 

Primary Duties:

• Handling customer inquiries and service, providing information related to but not limited to: Billing processing payments
• Collections
• Field orders
• Marketing and Company policies questions
• As required performs other related work
• When appropriate, promotes additional products and services to customers.

Minimum Qualifications:

• Minimum of two years post secondary credits or customer service experience acceptable of the Company, PC skills a plus
• Must pass typing test of 20 wpm
• Must possess excellent interpersonal and communication skills
• Must be able to pass entry and progression testing when developed
• Ability to learn policies and procedures of Customer Care
• Must be able to work rotating shifts and schedules, and work overtime hours as required
• Demonstrate the ability to satisfy customers needs by providing flexible, caring, knowledgeable service. Using correct grammar, as well as the ability to understand oral and written communication in English is necessary.

Physical Effort Required
Normal lifting

May required considerable walking

 

Eligible upon demonstration of ability, fitness and other qualifications after six months in top rate of Customer Care Associate classification to go to first step of Customer Care Representative classification.

Benefits: Benefits

• Medical Insurance
• Retirement benefits
• Floating and fixed holidays and sick time
• Employee Assistance Program and resources for mental and emotional support

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Rotating shift,

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