MAP Customer Advocate
Company & Role Description
Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.
The purpose of this role is to provide high-quality service to Tanner Pharma customers. The Managed Access Program (MAP) Customer Advocate serves as the primary point of contact with Tanner customers, pharmacists and physicians. The MAP Customer Advocate is required to work closely and constructively with key internal stakeholders within Tanner to deliver consistently high standards of service to Tanner’s customers and facilitate clear and regular communication.
Role Accountabilities
Expected Responsibilities for the MAP Customer Advocate are:
Customer Service
Desired Candidate Profile & Capabilities
Required:
Soft skills:
Compensation & Benefits
· Salary commensurate with experience
· Bonus Structure
· 401K
· Private health insurance
· Attractive performance incentive plan
· Vacation, Volunteer and paid sick leave
Tanner Pharma Group’s Core Values : Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.
Check out view our core values and learn more about our company.
Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.
Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Type: Full-time | Non-Exempt
Pay: $40,000.00 - $42,000.00 per year
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