Candidates must have 3+ years of experience in account management.
Melon Local is looking for an enthusiastic Client Success Manager who has a passion for building world-class relationships and delivering excellent results! If you’ve ever wanted to grow your career with the coolest marketing agencies out there, this is the place to be! This position will be working at the HQ in Las Vegas, where the rest of our awesome team works (though we are nationwide in scope). Melon is seeking an account-manager type of candidate that is professional, yet still likes to break out of the traditional box that most companies try to put people in. Our goal is to continue to be the most fun and inclusive agency that serves insurance agents and their businesses anywhere in the US.
Starting pay is based on previous digital advertising experience in a professional environment – former agency setting always preferred – starting at $50,000 - $60,000 salary. CSMs can be promoted up to multiple tiers/levels beyond the initial salary, with each increased tier offering a substantial increase in base pay + usual bonuses and commission opportunities. Year-end performance bonuses are also available.
Each Client Success Manager is the lifeblood of Melon Local. You are the literal face of our agency to your roster of clients. We are an agency built on customer service so your role is paramount in maintaining and enhancing our reputation.
You are responsible for scheduling calls with each of your clients at least one time per month. During these calls you review budgets, KPIs and overall results. You are expected to make suggestions for improvement and identify ways to add value. You are also encouraged to upsell to higher packages or add additional services.
You are encouraged to get to know your clients on a personal level and learn how they prefer to communicate. Adapt your communication style to their comfort level. If they are personable and like to chit chat, take advantage – learn their kids ages, their dog’s name, their anniversary. If they prefer to be all business and dive right into the numbers, you can deliver.
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Melon Local is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, political affiliation, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Melon Local, it’s about each individual bringing their A-game and good energy to a dynamic and inclusive workplace!
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