Call Center Customer Service Representative Job at LHH, El Segundo, CA

dHVpN25lSVU3dkozMHZPN1phaVgyOVhCYmc9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

Tactical Design North, Inc.

Junior Drafter Job at Tactical Design North, Inc.

 ...Job Posting: Junior Drafter (Remote & Occasional In-Person - Madison/Milwaukee, WI) Position...  ...for a motivated and detail-oriented Entry-Level Drafter to join our team and support the...  ...a home office setup conducive to remote work. Must be willing to Sign NDA due to the... 

Blue Signal Search

Site and Safety Officer Job at Blue Signal Search

 ...Our client, a long-standing family-owned business in the construction industry, is seeking a Site and Safety Officer to oversee corporate safety and health programs. This position is responsible for creating, implementing, and maintaining safety systems that foster a strong... 

B. Braun US Device Manufacturing LLC

Supervisor, Manufacturing Maintenance - 12Hr. Night Shift Job at B. Braun US Device Manufacturing LLC

 ...Location: Allentown, Pennsylvania, United States Functional Area: Other Areas Working Model: Onsite Days of Work: Rotating Shift: 3/4 X 12 Relocation Available: No Requisition ID: 3919 B. Braun Medical Inc., a leader in infusion therapy and pain... 

Worldwide Flight Services (WFS)

Air Logistics Sr.Operations Manager Job at Worldwide Flight Services (WFS)

 ...Job Title: Senior Manager, ABE Express Amazon About WFS Join our Worldwide Flight Services family and contribute to timely cargo...  ...within a fluid work environment. ~ Must possess a clean driving record and a valid drivers license (DMV print-out required)~... 

Adhesives Research, Inc.

Customer Service Representative Job at Adhesives Research, Inc.

 ...Job Summary: The Customer Service Representative is the Voice of the Customer for Adhesives Research, Inc. This relationship-based position necessitates an anticipatory level of customer service, polished and professional communication skills, critical thinking, data...